About Direct Debits
Changing Direct Debit date
You can change your Direct Debit (DD) date on your online account.
- PCP agreement DD date change- you can only change DD date once in the whole agreement.
- HP agreement DD date change - you can change DD date once every 12 months
If your Direct Debit is due in the next five working days
You can’t change your payment date until the day after we’ve taken this month’s payment.
Paying more after changing your payment date
If you change your payment date, you could end up paying more overall.
We will add any daily interest, between your old and new payment date, to the end of your agreement. We’ll tell you how much extra you’ll pay when you change your payment date.
It won’t change your monthly payments.
Update your Direct Debit bank details
You can do this in your online account.
Log in or follow our step-by-step guide.
How to set up a Direct Debit
You can set up a Direct Debit in your online account.
Log in or set up an online account.
Go to payments and select 'set up or change Direct Debit' and follow the steps.
Declined or missed Direct Debit
You can find out what happens if your Direct Debit is declined or missed on our declined payments page
Go to declined payments information
Stopping Direct Debit at the end of your agreement
When you're sure the last payment has been taken, you can cancel your Direct Debit if you want to. We won't take any more payments from your account.
If you've paid more than your settlement, leave your Direct Debit in place, as we'll send you your refund by Direct Debit.