Change address
Step 1 - log in or create an online account
(if you don't already have one)
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1. Go to https://customerportal.blackhorse.co.uk/ and select 'Log in'
2. Add your email address and password and select log in
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1. Go to https://customerportal.blackhorse.co.uk/ and select 'Create online account'
2. Add your date of birth and postcode so we can find your agreement.
3. Type in your email address, confirm it, and select continue.
4. We'll sent a one-time passcode to the phone number you gave us when you set up your agreement.
Enter the passcode, and select continue.
5. Choose a password for your online account.
Your password must include at least:
- 8-32 characters
- 1 lowercase letter
- 1 uppercase letter
- 1 number
- 1 special character.
Select create account.
If you're struggling to set your password, you could use a password creater, or try using 3 random, unconnected, words together with the other password requirements.
6. You've created your online account. Now you can log in with your email and password.
Step 2 - select your account information
Select the person icon in the top right of the screen for your account information.
You'll see a drop down.
Select address.
Step 3 - add new address
Add in your new postcode. Please remove all spaces from your postcode.
Add your house name or number.
Choose 'select this address' once you're ready.
Your current address will be shown at the top.
Step 4 - update new address
Your new address will be show at the top of the screen.
Please choose what date you want your address to change.
Select 'update my address'.
