Add or change a phone number
Step 1 - log in or create an online account
(if you don't already have one)
-
1. Go to https://customerportal.blackhorse.co.uk/ and select 'Log in'
2. Add your email address and password and select log in
-
1. Go to https://customerportal.blackhorse.co.uk/ and select 'Create online account'
2. Add your date of birth and postcode so we can find your agreement.
Select continue.
3. Type in your email address, confirm it, and select continue.
4. We'll sent a one-time passcode to the phone number you gave us when you set up your agreement.
Enter the passcode, and select continue.
5. Choose a password for your online account.
Your password must include at least:
- 8-32 characters
- 1 lowercase letter
- 1 uppercase letter
- 1 number
- 1 special character.
Select create account.
If you're struggling to set your password, you could use a password creater, or try using 3 random, unconnected, words together with the other password requirements.
6. You've created your online account. Now you can log in with your email and password.
Step 2 - select your account information
Select the person icon in the top right of the screen for your account information.
You'll see a drop down.
Select phone number.
Step 3. Select phone number
You can update or add any phone numbers here.
Make the changes and select update.
