Help centre
Our Help Centre is your first stop for finding help and support, as well as answers to your most frequently asked questions.
Coronavirus Help & Support
You can also visit our Money Worries page to see how we can help you manage your money, and view information about free and independent advice.
Here's what most of our customers ask:
To get a settlement amount, log in to your online account and click 'Payments' on your screen. You can then follow the instructions to get a settlement amount. Learn more in our Make a payments FAQs.
If you need further help and support, please get in touch.
To make a payment, log in to your online account and click 'Payments' on the menu. You can then follow the instructions to make a payment.
For other ways to pay, including setting up a Direct Debit, visit our Make a payment FAQs.
If your monthly payment is late or you miss a payment, we will write to you explaining your options and information about any late payment interest, fees and charges that may apply. You can also find information about fees and charges in your copy of your agreement.
If you’re experiencing money worries, it’s important you get help and support as soon as possible. We have a dedicated service to help you as well as information on third parties who can provide support. Learn more about Money Worries help and support >
Log in to your online account and click on the profile option at the top right of your screen. You will see the personal details we have stored for you. To change your address, simply click the pencil icon next to your phone numbers and follow the instructions.
If you change your postal address, all communications about your agreement will go to this address.
If you need further help and support, please get in touch.
To change your payment day, please log in to your online account. On the homepage you will find a link to 'Change payment day'. You can then follow the on-screen instructions on how to do this.
To learn more about what happens when you change your payment day, please see the Managing your account FAQs.
Do you need help and support creating your online account or logging in? View our frequently asked questions here >
Make a payment FAQs
Looking for ways to pay? Need support getting a settlement amount? Find answers to the most frequently asked questions about payments.
Managing your account FAQs
Need to add a new phone number? Need help requesting a statement or changing your payment day? Other topics include support creating an online account and help with log in problems.
Your agreement FAQs
If you have a question about managing your agreement with us, this article will help. Topics covered: during my agreement, looking after my vehicle and end of agreement.
Money worries
Whatever life throws at you, we’re here to help. Get support with money worries.
Get in touch
We provide a lot of advice and support on our dedicated Help pages. However, we’re here if you need to speak to us.
Complaints
If there's a problem with our products or service, let us know and we'll try to solve it as quickly as possible.
Finance is subject to status and is only available to UK residents aged 18 and over. Finance provided by Black Horse Limited, St William House, Tresillian Terrace, Cardiff CF10 5BH.
Black Horse Limited Registered in England and Wales with registered number 661204.
Registered Office: 25 Gresham Street, London EC2V 7HN