Update your email address

Step 1 - log in or create an online account

(if you don't already have one)

  • 1.  Go to https://customerportal.blackhorse.co.uk/ and select 'Log in'

     

    2. Add your email address and password and select log in

     

  • 1.  Go to https://customerportal.blackhorse.co.uk/ and select 'Create online account'

     

    2.  Add your date of birth and postcode so we can find your agreement.

     

     

    3. Type in your email address, confirm it, and select continue.

     

    An account page image showing 2 boxes to type your email address in. There is also a continue button.

     

    4. We'll send a one-time passcode to the phone number you gave us when you set up your agreement.

    Enter the passcode, and select continue.  

     

    An account page image showing a box to enter a verification passcode that will be sent to your mobile phone. There is a continue button and a resend passcode link.

     

    5. Choose a password for your online account. 

    Your password must include at least:

    • 8-32 characters
    • 1 lowercase letter
    • 1 uppercase letter
    • 1 number
    • 1 special character.

    Select create account.

    If you're struggling to set your password, you could use a password generator, or try using 3 random, unconnected, words together with the other password requirements.

     

    An account page image where you create the password for your account. It must contain at least 8-32 characters, 1 lowercase letter, 1 uppercase letter, 1 number, and 1 special character. There is another field to type your password again, and a create account button.

     

    6. You've created your online account. Now you can log in with your email and password.  

     

    Image of the confirmation screen to confirm that your online account has been created. It shows a continue button, showing you can log in now if you want to.

Step 2 - select email

Select the person icon in the top right of the screen for your account information.

You'll see a drop down. 

Select email.

 

Screen showing menu options after you select the person icon in the top right hand corner. You will need to select email from the list.

Step 3 - add new email address

Add your new email address, confirm it by typing it again. 

You'll need to add your password as extra security.

Select change email address.

If you have more than one car finance account with us, it will update your email address across those accounts.

It won't update any bank accounts you have with Lloyds, Halifax, or Bank of Scotland. 

 

Screen showing fields for 'change email address' screen. The fields to be completed are for your new email address and you will have to retype it in confirm email address field. You will need to enter your password before selecting the change email address button.

Still need help?

If you've not found what you need, you can get in touch.

Get in touch