Make a payment

Missed a Direct Debit payment?

Don't worry, we'll recall the payment seven days after the initial payment date. 

  • If you make a debit card payment online in between, this will be an additional payment because we'll recall the Direct Debit. 
  • It takes 10 working days for a refund if you do make an additional payment. 

Step 1 - log in or create an online account

(if you don't already have one)

  • 1.  Go to https://customerportal.blackhorse.co.uk/ and select 'Log in'

     

    2. Add your email address and password and select log in

     

  • 1.  Go to https://customerportal.blackhorse.co.uk/ and select 'Create online account'

     

    2.  Add your date of birth and postcode so we can find your agreement.

     

     

    3. Type in your email address, confirm it, and select continue.

     

    An account page image showing 2 boxes to type your email address in. There is also a continue button.

     

    4. We'll send a one-time passcode to the phone number you gave us when you set up your agreement.

    Enter the passcode, and select continue.  

     

    An account page image showing a box to enter a verification passcode that will be sent to your mobile phone. There is a continue button and a resend passcode link.

     

    5. Choose a password for your online account. 

    Your password must include at least:

    • 8-32 characters
    • 1 lowercase letter
    • 1 uppercase letter
    • 1 number
    • 1 special character.

    Select create account.

    If you're struggling to set your password, you could use a password generator, or try using 3 random, unconnected, words together with the other password requirements.

     

    An account page image where you create the password for your account. It must contain at least 8-32 characters, 1 lowercase letter, 1 uppercase letter, 1 number, and 1 special character. There is another field to type your password again, and a create account button.

     

    6. You've created your online account. Now you can log in with your email and password.  

     

    Image of the confirmation screen to confirm that your online account has been created. It shows a continue button, showing you can log in now if you want to.

Step 2 - select make a debit card payment

You’ll find this under payments.

 

Screen showing a dashboard of your vehicle information. On the right hand side there is information about payments and under this there is a link for 'make a debit card payment' which needs to be selected.

Step 4 - choose payment amount

Choose how much you want to pay, and type it in the box. Select next.

You can check your monthly payment amount on the home screen. 

 

An image of the 'payment amount' screen which has a field where you can enter how much you'd like to pay in pounds. After you have entered an amount click the next button.

Step 5 - confirm the card address

The address on screen must match the address the card is registered to.

If it matches, select yes and next.

If it doesn't, select change address, and update it.

 

A screen showing your current address. This must match the address registered with the card. There are two buttons - one to accept the current address and proceed marked 'yes and next' and another to change your address named 'change address'.

Step 6 - add card details

Add your debit card details - we don't accept credit cards.

Select pay now. 

Your payment is complete. 

 

A screen to enter your card details. There are fields for debit card number, expiry date and security code that will need to be completed before pressing the 'pay now' button.

Still need help?

If you've not found what you need, you can get in touch.

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