Change your payment date

 

If your Direct Debit is due in the next five working days

You can't change your payment date in this timeframe. 

Just follow these instructions and update it after your Direct Debit has been taken. 

 

Information on changing your payment date

If you have a PCP agreement, you can only change your payment once in the agreement. 

If you have an HP agreement, you can change your payment date once every 12 months. 

Be aware that you could pay more, depending on your new payment date. The daily interest you would have been charged between your old and new payment date will be added to your agreement, and paid at the end of your agreement. 

 

 

Step 1 - log in or create an online account

(if you don't already have one)

  • 1.  Go to https://customerportal.blackhorse.co.uk/ and select 'Log in'

     

    2. Add your email address and password and select log in

     

  • 1.  Go to https://customerportal.blackhorse.co.uk/ and select 'Create online account'

     

    2.  Add your date of birth and postcode so we can find your agreement.

     

     

    3. Type in your email address, confirm it, and select continue.

     

    An account page image showing 2 boxes to type your email address in. There is also a continue button.

     

    4. We'll send a one-time passcode to the phone number you gave us when you set up your agreement.

    Enter the passcode, and select continue.  

     

    An account page image showing a box to enter a verification passcode that will be sent to your mobile phone. There is a continue button and a resend passcode link.

     

    5. Choose a password for your online account. 

    Your password must include at least:

    • 8-32 characters
    • 1 lowercase letter
    • 1 uppercase letter
    • 1 number
    • 1 special character.

    Select create account.

    If you're struggling to set your password, you could use a password generator, or try using 3 random, unconnected, words together with the other password requirements.

     

    An account page image where you create the password for your account. It must contain at least 8-32 characters, 1 lowercase letter, 1 uppercase letter, 1 number, and 1 special character. There is another field to type your password again, and a create account button.

     

    6. You've created your online account. Now you can log in with your email and password.  

     

    Image of the confirmation screen to confirm that your online account has been created. It shows a continue button, showing you can log in now if you want to.

Step 2 - select manage your direct debit

You’ll find this under current payment method.

 

Screen showing a dashboard of information around your agreement. In the centre of the screen it tells you your current payment method. Under this there is a link for 'manage your direct debit' which you can select.

Step 3 - select change payment date

Select 'change payment day' on the right of the screen.

 

On the set up or change my Direct Debit screen, there is a link showing your current due date for direct debits. Under this there is a link for 'change payment day' that can be selected.

Step 4 - choose new payment date

Choose your new payment date in the calendar.

Select 'Select this day'.

Your payment date has been updated. 

 

Screen showing 'change payment day' options. There is a date picker where you can select a new payment day of each month. Once you have selected a date press the button labelled 'select this day'.

Still need help?

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