Accessibility
Help and support in other languages
We can arrange an interpreter to help you speak to our customer service team if you’d feel more comfortable.
Call us on 0344 824 8888 and tell us which language you’d prefer.
Lines are open 9am to 5pm, Monday to Friday.
Large print, braille, and audio
If you would like large print, braille or audio versions, call us on 0800 302 9155.
Help to understand your Black Horse statements
If you need support with the words used in your statement, take a look at our Easy read guide to statements (PDF, 3MB).
If you’d like a printed copy of the document sent to you in the post, call us on 0344 824 8888. Lines are open 9am to 5pm, Monday to Friday.
Help and support from AbilityNet
AbilityNet is an organisation building a digital world accessible to all. They offer free tech support, guides and information.
Disibility specific tech resources
AbilityNet helpline
You can call the AbilityNet helpline for tech support.
Open Monday to Friday 9am to 5pm, except Thursday open 12pm to 5pm.
Browser settings and upgrades
If you are using an older browser, some sections of the site might not work or display properly. It's important to keep your browser up-to-date for the best possible experience using our website.
For support in updating or using your browser, visit these links:
Safari (Apple devices only)
About web accessibilty guidelines and standards
Accessibility guidelines
We work towards AA level of the internationally-recognised Web Content Accessibility Guidelines 2.2.
Web standards and technologies
Our website's built using W3C standards for HTML and CSS.
Some of our documents are PDFs. We'll tell you where this is the case.
Certain areas of the website might need to use JavaScript. If you don't have JavaScript enabled, you will be prompted to switch it on when you need it.
Still need help?
If you've not found what you need, you can get in touch.