CONTACT AND SUPPORT
We support over 4,500 dealers across the UK and are here to help whenever you need us.
PLEASE SELF SERVE WHEREVER POSSIBLE IN THE FIRST INSTANCE
Our opening hours are:
Monday - Saturday 9am-5pm
Please use our Contact Us messaging facility in LetsUConnect with any queries or requests that you are unable to self-serve.
To Help US Help YOU: Self-Serve Wherever Possible.
Road to Recovery
As the impact of coronavirus is continuing to be felt across the UK, you may still have concerns about how it could affect you or your business so we’ve put in place some additional support and information to help.
Depending how your business has been affected by the disruption from the coronavirus we may be able to assist and support. Please consult with your Account Manager for details and guidance.
If you need help with any customer applications, the Contact Us facility in LetsUConnect gives you fast access to our full underwriting service. If you need help or have any queries with these then please contact your Account Manager.
Details of expired acceptances and Guaranteed Future Value processes have been posted to your LetsUConnect news page.
We will provide more updates and support here.
New Business Processing
Finance Online and LetsUConnect queries related to proposals or funding, including decision queries and settlement requests.
If you are a Black Horse customer, find out how to get the help and support you need.
IT System Helpdesk For Technical Queries
If you are experiencing technical issues with any of our systems, find out how to get the help and support you need.
Get in touch for vehicle quotations, underwriting decisions and other general enquiries.