Retaining your customers
Find out how we can support you to retain your customer base
In today's competitive automotive market, customers have more choice than ever. That's why customer loyalty has never been more important. Black Horse offers a range of support to help you keep them coming back.
Data
We believe that the most effective customer engagement is timely, relevant, and data-driven. This is why we offer our dealer partners access to comprehensive customer data enriched with propensity modelling.
This helps you identify exactly when and how to reconnect with your customers.
Reporting
Our reporting suite is designed to give dealers a clear, data-led view of retention performance.
Whether you’re looking to understand renewal behaviours, benchmark performance, or refine your strategy, our reporting tools provide real time insight to help retain your customers.
Insights
We offer our dealer partners insights designed to give you a view of performance and customer behaviour, which in turn will help you deliver a long-term retention strategy.
Portfolio 3Sixty
For enhanced capabilities, Portfolio 3Sixty (P360) is available as an optional add-on. Powered by Autofutura, P360 is an automated retention platform that uses real-time finance data to help you re-engage customers at the right time, with the right offer.
Whether you're managing a single site or a national network, P360 empowers your team to act on insight, not instinct.
"Blackhorse understands the importance of clear communication and quick decision-making, qualities that are essential in a high-volume and fast-paced environment like ours. It's a relationship built on trust, responsiveness, and a shared commitment to putting our customers first."
Robert Collins from Hilton garage