Beyond finance - our people
How our Account Managers go further to support the success of your dealership
Great customer experiences happen when dealers are given the best tools and advice to deliver the right service. Your dedicated Black Horse Account Manager can help you do just that. Backed up by our qualified, experienced team, they take the time to really understand your business – and the needs of your customers.
To help you develop your business, they can provide access to tools such as:
LetsuLearn Premium
An accessible, online training system covering a variety of different modules for you and your team. These can help you develop your finance knowledge as well as more general business and sales skills.
Hot Prospects
This insightful tool helps you identify customers nearing the end of their agreement, giving you the perfect opportunity to reach out proactively and showcase the range of products you have to offer.
The benefits of experienced support
Recruited for their customer service expertise, our Account Managers are trained in all aspects of finance, customer experience delivery, digital dealer tools and the latest FCA regulations.
They also pass the Specialist Automotive Finance test. This covers a variety of topics, from understanding Hire Purchase through to recognising money laundering, to help them to understand all aspects of the finance model.
Ensuring a customer first focus
Our Account Managers can help you to understand how to comply with FCA requirements.
They can help you to make sure you always put the customer’s best interests first. After all, satisfied customers are happy customers, and are more likely to be loyal to your dealership.
Group-wide support
Our position within Lloyds Banking Group allows your Account Manager to share a wide range of essential information and insights. This can cover topics such as consumer needs and economic forces, helping you to respond to changing market trends.
Join Black Horse
Interested in joining us? You can use our handy form to register your interest in becoming a Black Horse dealership.