Online and by phone, we're here to help.

Coronavirus Help & Support

If you’re worried about money due to coronavirus, you can apply for a payment holiday online. Visit our Contact & Support pages to see how we can help you manage your money. You can also find links to free and independent advice on our Money Worries pages.

Coronavirus Support

Call us

If you have a question about your account please call our Customer Services Department on 0344 824 8888.

Our Customer Services Department phone lines are open:

Monday to Friday: 8:30am to 6:00pm (excluding UK Bank Holidays)
Saturday: 9:00am to 1:00pm

We can receive calls made via the Text Relay Service for customers who are hard of hearing or have problems with speech. Please dial 18001 followed by the telephone number above.

Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts.

Ask online

You can ask a question or make a request by logging in to your account and using the Online Contact Form, located under the ‘Contact Us’ tab. When filling in the form, please add as much detail as possible to help our advisors best respond to your query.

Ask a question > 

Please also note that to log in, you will need to know your agreement number. This can be found:
• In the finance agreement you received from your dealer, a copy of which you should have received from us in the post.
• In the reference field of your Direct Debit agreement with us. This should be accessible to you via your bank online.
• In the introductory SMS you received from us at the start of your agreement.

Write to us

You can write to Black Horse at our head office at:

Black Horse Finance
Customer Services
St William House
CF10 5BH