Get in touch
Get help online
You can get step-by-step help for common online tasks or see FAQs in the help centre.
Write to us
You can write to us:
Black Horse Finance
Tredegar Park,
Pencarn Way,
Newport,
NP10 8SB
Please include a contact number so we can call you if we need to.
Call us
Our phone colleagues are here to help customers with additional support needs (such as a disability, neurodivergence, or other support needs) and customers who can't access our online services only .
Please only call us if you have specific support needs or you can't access your online account. You can call us if you've tried to self-serve, but can't resolve your issue.
Call 0344 824 8888. Lines are open 9am to 5pm, Monday to Friday.
If you need to use a textphone, call using Text Relay. Call 18001 followed by 0344 824 8888.
Calls cost no more than a UK national rate call to 01 or 02 telephone numbers and will count towards inclusive UK call minutes provided in telephone and mobile contracts. Calls may be recorded or monitored to help us improve our service.
Help and support in other languages
We can arrange an interpreter to help you speak to our customer service team, if you’d feel more comfortable.
Call us on 0344 824 8888, and tell us which language you'd prefer.
Lines are open 9am to 5pm, Monday to Friday.
Support when you need it most
Money worries
Been made redundant, or worried about your financial situation? We can help talk through your options.
Support with managing your money and staying in control
The Lloyds Bank Academy has a wide range of free learning to equip you with the financial and digital skills that can help you manage your money.
Bereavement
Suffered a bereavement and need to know what to do next?
We're here to help.
Get help and support
Get answers to common questions in our help centre.