Get in touch


​​​​​​​We provide a lot of advice and support on our dedicated Help Centre. However, we know that from time to time you may need to speak to us. 


Talk to us

Call us on 0344 824 8888

- Lines are open Monday to Friday 8:30am - 6:00pm and Saturday: 9:00am - 1:00pm

-If you need to use a textphone, you can call using the Text Relay Service. Please dial 18001 followed by the phone number above

*Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will count towards inclusive UK call minutes provided in telephone and mobile contracts. Calls may be recorded or monitored to help us improve our service.


Help and support for money worries

If you’re experiencing money worries, we have a dedicated team of people to support you. Get help and support > 

Other ways to get in touch

You can write to us:
Black Horse Finance
Customer Services
St William House
Cardiff
CF10 5BH

Please include a telephone number so we can call you if we need to. 

Make a payment FAQs 
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Looking for ways to pay? Need support getting a settlement amount? Find answers to the most frequently asked questions about payments. 

Money worries
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Whatever life throws at you, we’re here to help. Get support with money worries. 

Managing your account FAQs

Need to add a new phone number? Need help requesting a statement or changing your payment day? topics include support creating an online account and help with log in problems. 

Complaints​​​​​​​
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If there's a problem with our products or service, let us know and we'll try to solve it as quickly as possible. 

Your agreement FAQs 
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If you have a question about managing your agreement with us, this article will help. Topics covered: during my agreement, looking after my vehicle and end of agreement.