​​​​​​​Vulnerable customers guidance for dealers

This document has been designed to help you to identify and support customers who may have specific needs as a result of a vulnerability.

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Empowering you to build stronger customer relationships

Unlock customer opportunities and boost sales with our latest digital tools, including our POS system Finance Online and our powerful new customer retention tool, Portfolio 3Sixty.

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Helping customers understand finance options

At Black Horse, we’re committed to helping customers understand their finance options. That’s why we’ve put all our product videos in one place that’s quick and easy to access – our own Black Horse YouTube channel

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Instant quotes with our Finance Calculator

Create instant indicative PCP or HP quotes for your customers, whether you are in the showroom or on the forecourt, with our new Mobile Finance Calculator.

This will help them make informed funding decisions by showing the full cost of finance, vital in fulfilling the aims of the FCA regulatory framework.

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Tools to help you understand the latest FCA regulations

With motor financing now under the Financial Conduct Authority microscope, Black Horse is in a great position to demonstrate how it is supporting dealers to put the needs of their customer first.

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Drive more leads for your sales team

Find out how the Black Horse Customer Retention Programme helps existing dealers improve sales and boost customer loyalty & how it could benefit your business.

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A warmer welcome to Black Horse

Discover how Black Horse's personalised welcome videos provide a warm welcome for your customers, creating stronger engagement and advocacy for your business.

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Better tools better results

Successful sales strategies start with positive customer experiences.

That’s because providing customers with a seamless sales process helps increase their loyalty and advocacy of your business, which in turn can support your long term sales ambitions.

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LetsULearn Premium

Our enhanced staff training programme helps increase sales, customer satisfaction and employee motivation.

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Driving positive customer experiences

Delivering a great customer experience is vital for any organisation, whatever their sector. A customer satisfied with your service is more likely to buy the car or finance agreement if they like and trust the way you operate and display loyalty and advocacy to help support sales in the long-term.

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