CUSTOMER CONTACT PROGRAMME Sharing customer feedback to help dealers review and enhance their customer experiences. Read more
MOBILE FINANCE CALCULATOR Shows your customers the impact of their different finance options, APR amounts and term periods on their monthly repayments, to help them choose the most appropriate and sustainable funding agreement. Try it here
SUPPORT SALES AND STRENGTHEN LOYALTY WITH ENHANCED SUPPORT FROM BLACK HORSE
Successful sales strategies start with positive customer experiences.
That’s because providing customers with a seamless sales process helps increase their loyalty and advocacy of your business, which in turn can support your long term sales ambitions.
That same customer focus must also be reflected in your finance sales, with the added need to ensure they follow FCA guidelines.
SUPPORTING YOUR CUSTOMER NEEDS
A strong relationship with your finance supplier is vital to successfully delivering that ambition. And it’s a key part of the Black Horse approach.
Our skilled team of Account Managers across the country are not only client managers, but:
- Finance specialists experienced within the motor trade - Can share insight and spot trends about the sector - Help you respond to ever-changing customer needs
Crucially, they can also explain and give access to our range of finance tools to support your customer negotiations. These include videos, digital guides, finance calculators and training programmes.
FINANCE TOOLS TO SUPPORT YOUR 2017 AMBITION
This Finance Toolkit can support you and your team throughout the car buying and finance sales processes. It features:
INTERESTED IN BECOMING A BLACK HORSE DEALER?
It's quick and easy and we will be on hand to support you all the way