UPDATE PERSONAL DETAILS
All the contact information and support you need.
You can update your address, contact details or bank details by logging in to your account.
Manage my account >
Please note that to log in, you will need to know your agreement number. This can be found:
• In the finance agreement you received from your dealer, a copy of which you should have received from us in the post.
• In the reference field of your Direct Debit agreement with us. This should be accessible to you via your bank online.
• In the introductory SMS you received from us at the start of your agreement.
You can also call our Customer Services Department on 0344 824 8888.
Our Customer Services Department phone lines are open:
Monday to Friday: 8:30am to 6:00pm (excluding UK Bank Holidays)
Saturday: 9:00am to 1:00pm
If you require any documents in Braille, large print or audio, please ask us by calling 0800 302 9155.
We can receive calls made via the Text Relay Service for customers who are hard of hearing or have problems with speech. Please dial 18001 followed by the telephone number above.
Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts.
FREQUENTLY ASKED QUESTIONS
Q. What should I do if the details on my finance agreement are wrong?
A. Contact the dealership where you bought your goods from and we'll work with them to make sure your paperwork and any mistakes are put right as quickly as possible.
If you are finding it difficult to make your payments, please call us on 0800 151 2454. Alternatively, you can seek independent advice and support.
51-53 Hagley Road
0808 808 4000
StepChange Debt Charity
0800 138 1111
Citizens Advice Bureau
Check your local Yellow Pages or Thompsons Local Directory for address and telephone numbers
These organisations are experienced in dealing with and helping people who are having difficulties with debts. It doesn't matter what has caused the difficulties. They can contact us on your behalf to discuss your situation. If you have other debts, they may be able to help with those too. In some cases, they may be able to arrange for you to make payments that you can afford towards the debt, paying it off over a period of time.
Balance, Statement or Settlement Figure
Find out how much you have left to pay on your vehicle.
If you are experiencing payment difficulties, our dedicated team is here to help.
Make A Payment
Make a payment or change your payment date using our simple and secure systems.
Talk About Your Account
If you have a question about your account, find out how to get the information you need.
Update Personal Details
Find out how to update your address, contact details or bank details.
If you're not happy with our products or service, let us know.
Finance is subject to status and is only available to UK residents aged 18 and over. Finance provided by Black Horse Limited, St William House, Tresillian Terrace, Cardiff CF10 5BH.
Black Horse Limited Registered in England and Wales with registered number 661204.
Registered Office: 25 Gresham Street, London EC2V 7HN