TALK ABOUT YOUR ACCOUNT
Get help and support from our dedicated team and resources.
Before calling us
We’re here to help you manage your agreement with us. To save time on the call and give you the best help we can, there are some things to have ready:
- Your account numbers
- Details of your income
- Monthly spending
- Details of payments you make to other companies
Our Budgeting Tool will help you do this. If you do decide to give us a call, we recommend you submit this form before calling.
If you do not have this information, please still call us. We would like to hear from you.
What to expect
On the call we’ll help you by:
- Talking through your money situation and understanding what’s worrying you
- Talking through what options might be available to help you
- Giving some useful information on where to get some extra help.
Call us on our free phone number 0800 151 2454.
Our Customer Financial Assistance phone lines are open:
Monday to Friday: 8:30am to 7:00pm
Saturday: 9:00 am to 1:00pm
Alternatively a free independent debt advice organisation can help you do this. They can also provide help and advice on dealing with all the companies you owe money to, which our colleagues will not be able to do.
Details of independent debt advice organisations you can contact are available on our dedicated Money Worries page.
If you’re behind on priority bills, such as mortgage payments, rent or council tax, we recommend you speak to these companies before calling us.
Balance, Statement or Settlement Figure
Find out how much you have left to pay on your vehicle.
Money Worries and Accessibility
If you are experiencing payment difficulties, our dedicated team is here to help.
Make A Payment
Make a payment or change your payment date using our simple and secure systems.
Get in Touch
If you have a question about your account, find out how to get the information you need.
Update Personal Details
Find out how to update your address, contact details or bank details.
If you're not happy with our products or service, let us know.
Finance is subject to status and is only available to UK residents aged 18 and over. Finance provided by Black Horse Limited, St William House, Tresillian Terrace, Cardiff CF10 5BH.
Black Horse Limited Registered in England and Wales with registered number 661204.
Registered Office: 25 Gresham Street, London EC2V 7HN