BALANCE, STATEMENT OR SETTLEMENT FIGURE
All the contact information and support you need.
You can get a see your current balance, request a statement or get a settlement figure for your account instantly by logging in to your account.
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Please note that to log in, you will need to know your agreement number. This can be found:
• In the finance agreement you received from your dealer, a copy of which you should have received from us in the post.
• In the reference field of your Direct Debit agreement with us. This should be accessible to you via your bank online.
• In the introductory SMS you received from us at the start of your agreement. A copy of your settlement figure will be sent to you in the post and you can print a copy from the website.
If you request a statement, a paper copy will be sent to your home address within five working days.
You can also call our Customer Services Department on 0344 824 8888.
Our phone lines are open:
Monday to Friday: 8:30am to 6:00pm (excluding UK Bank Holidays)
Saturday: 9:00am to 1:00pm
We can receive calls made via the Text Relay Service for customers who are hard of hearing or have problems with speech. Please dial 18001 followed by the telephone number above.
Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts.
FREQUENTLY ASKED QUESTIONS
Q. What is a settlement figure?
A. This is the amount we require to pay off your loan in full and will usually include a rebate. It is likely that this figure will be lower than the current balance. To find out how much you owe, obtain a settlement figure by logging in to your account.
Get a settlement figure >
Q. How is a settlement figure calculated?
A. We have created a guide to explain how the settlement figure is calculated here.
Q. Why is my current balance larger than I was expecting?
A. You may be comparing it to the finance amount when you took out the agreement which does not include the interest amount. The current balance figure we quote here includes any interest and might also include fees and charges you have incurred during the agreement's lifetime. If you would like to discuss this further please call us on 0344 824 8888.
Q. What is the difference between a flat rate and the APR shown on this website?
A. A flat rate calculation takes the balance financed and multiplies this by an interest rate for each year of the agreement.
The APR shows the annual cost of a finance agreement over and above the amount you’ve borrowed. The APR will include interest rate charges and any other fees included in the agreement, such as administrative fees. By law, the APR must be shown on relevant documentation presented to customers. You can use the APR to compare the cost of different finance products.
Balance, Statement or Settlement Figure
Find out how much you have left to pay on your vehicle.
If you are experiencing payment difficulties, our dedicated team is here to help.
Make A Payment
Make a payment or change your payment date using our simple and secure systems.
Talk About Your Account
If you have a question about your account, find out how to get the information you need.
Update Personal Details
Find out how to update your address, contact details or bank details.
If you're not happy with our products or service, let us know.
Finance is subject to status and is only available to UK residents aged 18 and over. Finance provided by Black Horse Limited, St William House, Tresillian Terrace, Cardiff CF10 5BH.
Black Horse Limited Registered in England and Wales with registered number 661204.
Registered Office: 25 Gresham Street, London EC2V 7HN