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If you would like to contact Black Horse about your account, find out how to get in touch online or by phone, textphone or post.

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Make a payment or change your payment date

You can make payments or change your payment date by logging in to your account at www.blackhorse.co.uk/myaccount. Please note that we only accept VISA Debit or MasterCard debit cards.

Please also note that to log in, you will need to know your agreement number. This can be found:

  • In the finance agreement you received from your dealer, a copy of which you should have received from us in the post.
  • In the reference field of your Direct Debit agreement with us. This should be accessible to you via your bank online.
  • In the introductory SMS you received from us at the start of your agreement.
If you want to pay via Direct Debit, Standing Order or bank transfer, you can find out more information on our Payments FAQ page.

You can also call our Customer Services Department on 0344 824 8888*



Obtain a settlement figure or request a statement

You can get a settlement figure or request a statement for your account instantly by logging in to your account at www.blackhorse.co.uk/myaccount.

Please note that to log in, you will need to know your agreement number. This can be found:

  • In the finance agreement you received from your dealer, a copy of which you should have received from us in the post.
  • In the reference field of your Direct Debit agreement with us. This should be accessible to you via your bank online.
  • In the introductory SMS you received from us at the start of your agreement.
A copy of the settlement figure will be sent to you in the post and you can print a copy from the website.

You can also call our Customer Services Department on 0344 824 8888*



Update your address, contact details or bank details

You can update your address, contact details or bank details by logging in to your account at www.blackhorse.co.uk/myaccount.

Please note that to log in, you will need to know your agreement number. This can be found:

  • In the finance agreement you received from your dealer, a copy of which you should have received from us in the post.
  • In the reference field of your Direct Debit agreement with us. This should be accessible to you via your bank online.
  • In the introductory SMS you received from us at the start of your agreement.
You can also call our Customer Services Department on 0344 824 8888*



Talk about your account

If you have a question about your account or cannot locate your agreement number to log into your on line account, please call our Customer Services Department on 0344 824 8888*

Our phone lines are open
  • Monday to Friday from 8.30 am to 6.00 pm
  • Saturday from 9.00 am to 1.00 pm
Lines are closed on Sundays and all UK bank holidays.
We also have a textphone service for customers who are hard of hearing or have problems with speech. Call 0344 891 0079*.

* Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts.

You can write to Black Horse at our head office at:

Black Horse Finance
St William House
Cardiff
CF10 5BH



Experiencing payment difficulties

If you are experiencing payment difficulties or currently have a reduced payment option in place, please phone our Collections Contact Centre on 0800 151 2454**.

Our phone lines are open
  • Monday to Friday from 8.30 am to 7.00 pm
  • Saturday from 9.00 am to 1.00 pm
Lines are closed on Sundays and all UK bank holidays.

** Calls to our Collections Contact Centre are free from landlines and mobile phones.

You can also write to our Collections Department at:

Collections Department
Black Horse Finance
Ettrick House
37 South Gyle Crescent
Edinburgh
EH12 9DS



Discuss financing options for your new car

To discuss the options available for financing your next car or to get a quote, please use our Dealer Locator to find your nearest Black Horse dealer and they’ll be pleased to provide you with a quotation.