Black Horse Products

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Different ways to get in touch with Black Horse

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If you would like to contact Black Horse Finance, you can get in touch by phone, textphone, or post.

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Different ways to contact Black Horse


By telephone
If you’ve got a question, need information, or need to talk about your account, please call customer services on 0844 824 8888
 
If you are unable to pay, call the Collections Contact centre on 0344 824 8822.

Our phone lines are open
  • Monday to Friday from 8.30 am to 6.00 pm
  • Saturday from 9.00 am to 1.00 pm
Lines are closed on Sundays and all UK bank holidays.

By textphone
We have a textphone service for customers who are hard of hearing or have problems with speech. Call 0344 891 0079

By post
You can write to us at our head office address:

Black Horse Finance
St William House
Tresillian Terrace
Cardiff  CF10 5BH  

By email
We’re sorry, but for security reasons we can’t answer any questions about your account by email. Please phone or write to us instead.

To discuss financing options


To discuss the options available for financing your next car or get a quote please use our Dealer Locator to find your nearest Black Horse dealer and they’ll be pleased to provide you with a quotation.   

Do you want your settlement details?


You can get a settlement figure on your account instantly by using our automated service. A copy will then be sent to you in the post.

Please call our Customer Services department on 0844 824 8888

Want to make a payment?


Find out about different ways to pay online, by phone, by direct debit or standing order.

Having problems paying?


If you are experiencing payment difficulties or currently have a reduced payment option in place, please phone our Collections Contact Centre 0344 824 8822.

Lines are open
  • Monday to Friday from 8.30 am to 6.00 pm
  • Saturday from 9.00 am to 1.00 pm
Lines are closed on Sundays and all UK bank holidays.